How to Change Your HR Into a Cutting-edge Service Department With Agile Principles

Small and medium-sized businesses have to constantly think about not only providing excellent service to their customers, but also providing high-quality human resources service to their employees.

You may have never thought of HR as a service department. Many companies view HR as a maintenance department that deals with pay, sick leave, and employee disputes.

While those are all HR functions, the HR department also encompasses a variety of other responsibilities. HR is your front line contact with your employees for everything from benefits to education and career management.

A bad experience with an HR department can lead to poor morale, and poor morale has a way of spreading like a virus among employees.

However, many small companies don’t have the resources to apply to their company’s HR functions. Often, a small company’s HR department is one or two people and they are tasked with everything from recruiting and hiring people to maintaining benefits packages and completing payroll.

The HR department often stagnates as a business grows around them. A company may change its production operations, hire more people, and increase its markets, but it may not comparably scale its human resources department to meet the new changes.

Adapting Agile principles to human resources makes the department more responsive to the changing operations and management of a business. Agile principles can help your human resources department keep a high level of customer service, even with the amount of change that may be happening in your company.

Agile Methodology Applied To Hr

Originally, the purpose of Agile was to help software developers provide a better level of service to their customers and be more efficient at providing a better product. The primary principles of Agile are:

  • Team collaboration

  • Customer-centric mentality

  • Teamwork based on your company culture

  • Continuous improvement

  • Self-organization and accountability

Agile processes have since been adapted by other industries. Your HR department can implement these principles to provide great service, even with a small team.

Scrum is a subset of Agile that emphasizes adaptability, collaboration, and keeping the overhead process as small as possible to maximize efficiency. You can operationalize Scrum in your company by having 15 minute daily or semi-weekly scrum meetings instead of more infrequent, longer meetings. In scrum meetings, team members describe:

  • What they’ve done since the last meeting

  • What they plan to do before the next meeting

  • Issues they have that they need help resolving

With more frequent meetings and by setting objectives, your team will be more efficient and adaptable to change.

Your HR department can apply Agile and Scrum principles to their daily tasks and interactions to provide more responsive customer service and create efficiency in the workforce.

The role of HR won’t change. However, as companies experience changes in their culture, managerial styles, and production; human resources will also have to change. If HR doesn’t keep up with the changes, then businesses risk having their employees becoming less engaged and motivated.

So, how does a small company create an Agile HR department?

That’s where we step in. Equal Parts Consulting embraces the idea of an Agile human resources department. We will learn what your business does, your core values, and what issues your business really needs to address. Our goal is to help you develop Key Performance Indicators (KPI) so your workforce will be better served.

If you have any questions about this article, or about how you can adapt agile principles to your business, feel free to contact us. We are experienced HR experts and we can help you maximize your company’s efficiency, both in the marketplace and with your employees.